Our Pledge

Your questions and concerns about orthodontic treatment are important to us. That’s why every patient we serve receives the highest quality treatment along with gentle care, great empathy and open communication           

Our pledge is to provide the best service, highest quality orthodontic work, and exceptional personal service to all of our patients and their families.

If you experience any issues with your braces, please call our office. Often the problem can be solved after a brief phone conversation. If this is not possible, we will ask you to come to the office to remedy the situation.

During weekends or when we are away from the office, please leave a detailed message.

Some common problems include:

  • A wire sticking in the cheek. At home you can put some wax (dispensed in your kit or purchased at CVS pharmacy) over the offending wire until you can come to our office to have it trimmed or adjusted.
  • A broken bracket or loose brace. Call the office as soon as possible to schedule a repair visit so treatment is not interrupted or delayed.

Although there is some pain associated with having braces, recent technologies have made the process very gentle, and many of our patients are pleasantly surprised by the level of comfort they experience with their braces.

Braces are placed on the teeth using a bonding process that is painless. Therefore, braces do not hurt when they are placed.

Your teeth will, however, feel “achy” and sore for 1-3 days after appointments at which adjustments are made to your braces. Don’t worry, this is normal! Adjustments usually take place every 6-8 weeks.

First, we talk! This is a chance for Dr. Sophie to listen to your questions and concerns, as well as to provide an orthodontic examination. Dr. Sophie will be able to indicate whether or not treatment is needed and, if needed, when treatment should begin.

Not only will we work to address your orthodontic concerns, but also your financial ones. Our knowledgeable team will spend time with you to discuss fees, affordable payment options, insurance benefits, or any other questions or concerns you may have.

NOTE: Prior to your first visit, please complete your new patient form. You can also complete this form at your first appointment. Please arrive 10-15 minutes early to allow enough time to complete the form before your appointment begins. 

The American Association of Orthodontists recommends that kids have their first orthodontic exam by age 7. However, it’s never too late for that first orthodontic exam. Dr. Sophie sees kids and adults of all ages, whenever a tooth alignment or bite concern develops. We do not need a referral from a dentist to schedule an appointment. However, it is important to have a dentist before starting orthodontic treatment.